Privacy Policy

We highly value your trust and confidence in us. We want to assure you that we keep your personal information completely confidential. As a Certified Public Accounting firm and a member of the New Mexico Society of Certified Public Accountants, we adhere to the highest level of professional ethical responsibility and obligations to protect the confidentiality of all client information.

This privacy policy summarizes what information we collect about you, the limited times when we may share it with others, and how we protect your privacy.

What personal information do we collect?

To meet your needs in the course of tax return preparation, tax and financial planning, and tax compliance engagements for you, we collect various types of personal information about you from the following sources:

  • Information we receive from you when you meet with us in person or over the phone, when you send us information by mail or e-mail, through our website, on tax preparation worksheets, and on other documents or forms we use in preparing your tax return or in providing other financial services for you. Such information includes: your name, address, social security number, income, investments and other assets, and other tax and financial attributes about you.
  • Information about your transactions with us, our affiliates, or others. Such information includes your account balance, billing and payment history, or transactions.
  • Information we receive from you when your browser interacts with us when you visit our website. Such information includes information transmitted on an internet “cookie,” such as your password to our site, your preferences on the site, and your internet service provider’s address.
  • Information we receive from you when you submit a contact form. You may unsubscribe at any time by clicking the ‘unsubscribe’ or ‘manage preferences’ links in your emails.
  • Information we receive from a consumer reporting agency, such as your credit history and outstanding loan balances.

Is personal information shared with others?

We do not share any personal information about you to anyone without your express consent, except as permitted by law, the Code of Professional Conduct of the New Mexico Society of Certified Public Accountants (NMSCPA), and Ethics Rulings of the American Institute of Certified Public Accountants (AICPA). Nonpublic personal information about you and our former clients may be disclosed to both our affiliates and nonaffiliated third parties as permitted by law, our Code of Professional Conduct, and Ethics Rulings of the AICPA, as follows:

  • Complying with a validly issued and enforceable subpoena or summons.
  • In the course of a review of our firm’s practices under the AICPA, the NMSCPA, or the New Mexico Board of Accountancy authorization.
  • Initiating a complaint or responding to an inquiry made by the Professional Ethics Committee of the NMSCPA, the ethics division or trial board of the AICPA, or duly constituted investigative or disciplinary body of another state CPA society or Board of Accountancy.
  • Conducting a review of a professional practice in conjunction with a prospective purchase, sale, or merger of all or part of our practice, provided we take appropriate precautions (for example, through a written confidentiality agreement) so the prospective purchaser or business partner does not disclose information obtained in the course of the review.
  • Participating in actual or threatened legal proceedings or alternative dispute resolution proceedings either initiated by or against us, provided we disclose only the information necessary to file, pursue, or defend against the lawsuit, and take reasonable precautions to ensure the information disclosed does not become a matter of public record.
  • Providing information to affiliates of the firm and nonaffiliated third parties who perform services or functions for us pursuant to a contractual agreement which prohibits the third party or affiliate from disclosing or using the information other than for the purposes for which the information was disclosed; for example, using an outside service bureau to process clients’ tax returns, or using a records-retention agency to store client records.

We may also share any or all of the information we collect, as described (except for consumer reporting agency information), to nonaffiliated companies that perform support and marketing services on our behalf (such as data processing, market research, and mailings). For your protection, our agreements with these companies require them to keep your personal information in the same confidence we do.

As tax preparers, we are prohibited by Internal Revenue Code Section 7216 from disclosing your income tax return information without your consent, other than for the specific purpose of preparing, assisting in preparing, or obtaining and providing services in connection with the preparation of an income tax return for you. Furthermore, as a member of the NMSCPA engaged in income tax preparation or financial planning, we are generally prohibited from disclosing confidential client information about you to affiliates and nonaffiliated third parties without your specific consent, except as described above.

How do we protect the confidentiality and security of your personal information?

Keeping your information confidential and secure is of utmost importance to us. We follow standard industry practices to actively protect the confidentiality, security, and integrity of your personal information. We also maintain physical, electronic, and procedural safeguards to guard your personal information. In so doing, we restrict access to your personal information to those employees who need to know that information to provide products or services to you and to support service companies and financial institutions mentioned above. In turn, those companies are legally and contractually bound to maintain the privacy of any personal information shared with them. Additionally, our employees are bound by our employee code of conduct, applicable law, our Code of Professional Conduct, and nondisclosure agreements, where appropriate.

What if you become a former client?

If you become an inactive client or our relationship ends, we will continue to protect the confidentiality and security of your personal information pursuant to this privacy policy.

Our pledge to you

As Certified Public Accountants, our professional ethical obligations and responsibilities have always demanded no less than the highest regard and duties toward the confidentiality of your personal information and the security of your privacy. We will protect your personal information, use it appropriately, and accomplish your engagements with us in a way that always maintains your trust and confidence in us.

Other than what is described above, we won’t share information about you with third parties to market products to you unless we tell you about it first and give you a chance to say no.

We will reaffirm the policy annually, in writing, as long as you maintain an ongoing relationship with us or with any of our affiliates. While this policy may change from time to time, you can always review our current policy online at

In this privacy policy, the words “you” and “client” are used to mean any individual who obtains, or has obtained, a financial product or services from REDW or its affiliates to be used primarily for personal, family, or household purposes.

REDW Benefit Plan Services and web privacy policy

REDW and its family of companies are committed to maintaining the trust and confidence of our customers. Your personal and financial data is private information and protecting your privacy is our priority.

Information REDW collects

In order to provide you with individualized service, we collect certain public and nonpublic personal information about you that you provide on applications or other forms, whether in writing, in person, by telephone, electronically or by any other means, as well as information about your account. This personal information, not available publicly, may come from the following sources of information which you may have provided us:

  • Name and Address
  • Social Security Number and/or Taxpayer Identification Number
  • Phone Number
  • Date of Birth
  • Assets
  • Income
  • Account Balance(s) Investment Activity
  • Accounts at Other Institutions

We collect this data in hopes that we may continue to offer you the products and services you need to help meet your investment objectives and to effect, administer or enforce transactions you authorize. We do not sell your information to anyone.

Information we disclose

We do not disclose any nonpublic personal information about you to anyone, except as permitted by law. We do not sell any nonpublic personal information to anyone. We may disclose the information we collect, as described above, to companies that perform services on behalf of your employer such as accountants or lawyers. If you decide to close your account(s) or become an inactive customer, we will adhere to the privacy policies and practices as described in this notice.

REDW will safeguard personal information you provide

You may rely on us to protect the personal and private information you have entrusted to us. Every precaution, in accordance with federal laws and regulations, is used to limit access to personal information about you to those employees who assist us in providing products and services to meet your needs. REDW maintains internal physical, electronic, and procedural safeguards to protect personal information about you.

REDW limits the sharing of information

To protect your privacy, we limit the information we share both within and outside REDW. We conduct our business with great respect for the confidential nature of the information being provided. We will not share information about you, unless authorized by you, except as outlined below.

Sharing information within REDW

The sharing of information within REDW allows us to provide you with complete and superior service. We may share with REDW companies the information described above in the section captioned “Information REDW Collects.” This includes information about your transactions or experiences with us, information you supply on your account applications, and information we receive from third parties.

REDW shares information with companies who help provide service to you

REDW may share the information described under the section “Information REDW Collects” with companies external to REDW to complete a transaction you have requested or to help us service your account.


Our web site contains links to other sites. Please be aware that REDW is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site, and to read the privacy statements of each and every web site that collects personally identifiable information.

Sharing information in other situations

REDW may share the information described under the section captioned “Information REDW Collects” when we are permitted or required by law. Examples include responding to a subpoena, conducting a fraud investigation, or reporting to a credit bureau. We may also share this information when authorized by you.

An ongoing commitment to your privacy

We are just as committed to protecting the privacy of our former customers as we are our current customers. If you choose to close your account or become an inactive customer, you will continue to be protected by the privacy guidelines and principles described in this policy.